Returns Management
A defined returns path in every market you sell into.
What this covers
Returns are part of cross-border commerce, not an exception to it. We set up return addresses, inspection rules and disposition paths so returned stock is handled rather than stranded.
What ZED Global handles
- Return address and routing setup
- Inspection and grading rules
- Restock, refurbish or dispose decisions
- Refund coordination with channels
- Return reason analysis
How we run it
- 01
Design
Return paths are defined per market.
- 02
Enable
Addresses and channel settings are configured.
- 03
Process
Returns are received, inspected and dispositioned.
- 04
Settle
Refunds and channel cases are closed.
- 05
Learn
Return reasons feed back into content and product.
Benefits
- Recovered inventory value
- Cleaner channel metrics
- Faster refund resolution
- Insight into product issues
Markets
- Europe
- United Kingdom
- North America
- Middle East
Typical workflow
- 01Return request
- 02Receipt
- 03Inspection
- 04Disposition
- 05Refund
Common questions
Do returns ship back to origin?
Not necessarily. In-market handling is usually more economical than returning goods across borders.
Can returned stock be resold?
Where condition and market rules allow, yes, based on the grading rules agreed with you.
Ready to put returns management to work?
Tell us about your products and target markets. We'll come back with where your strongest global opportunities are.